Account and billing

My account

Your account is you: your name, email and password, the invoices you paid and the plan you're on. Workspaces belong to accounts, and a workspace uses its owner's plan.

Sign in › Create account: type Your name, your email and a password, then Create account. Hootmix emails you a 6-digit code. Type it on Confirm your email and press Confirm. You're then signed in, with your first workspace ready.

Didn't get it? Resend code sends a new one, up to once every 60 seconds. Each code lasts 10 minutes and allows 5 tries.

If your email already has an account, the screen looks the same, but you get a notice instead of a code. Sign in, or use Forgot password.

You can also use Sign up with Google when your platform admin has turned it on. Google has already confirmed your email, so there's no code.

Confirm your email

Until you confirm your email, you can sign in and look around, but you can't create links, create API keys, invite members or buy a plan. A banner in your workspace shows Resend code.

Accounts from before email confirmation existed have 14 days. Your existing links keep working either way.

Platform admins can close sign-ups. When they do, only invited people with an existing account can get in.

Sign in with your email and password, or with Sign in with Google when it's on. Pages that need an account send you here and bring you back to where you were afterwards.

If your Google email already has a Hootmix account, Connect your account asks for that account's password once. Hootmix never connects accounts just because the emails match. Don't know the password? Use Forgot password?, then sign in with Google again.

Two-factor authentication

With it on, signing in with a password also asks for a code from an authenticator app. Go to My account › Settings › Two-Factor Authentication, press Set up, scan the QR code, enter the code and press Turn on. Then save your ten recovery codes. Each works once in place of a code if you lose your phone, and we only show them once.

Signing in with Google skips the code, because Google has already checked you. We email you whenever two-factor is turned on or off, or a recovery code is used. Lost your phone and your codes? Contact support, who can reset it after checking who you are.

Platform admins who sign in with a password must turn this on before they can use admin tools.

Forgot password

Forgot password, type your email, Send reset code.
Type the code from the email and press Verify.
Type a new password twice, Update password: Password updated, please sign in.

This signs out every device, and also confirms your email.

Account settings

My account › Settings has seven pages:

Page	What you change	Needs
Change Name	The name shown on your account and to workspace members	Nothing else
Change Email	The email you sign in with	Your Current Password, then a code sent to the new address
Change Password	Your password (at least 6 characters). Accounts that only use Google see Set Password here instead.	Your Current Password
Two-Factor Authentication	A code from an authenticator app at sign-in	Your Current password to set it up, a code to turn it off
Connected Accounts	Connect or Disconnect Google	Your password. You can't remove your last way to sign in.

Your email only changes once you confirm the code. Your old address then gets a notice with Undo this change, which works for 7 days, puts the old email back and signs out every device.

Notifications

The bell in the workspace sidebar lists what's happened. My account › Settings › Notifications turns off usage warnings and team changes. Security and problem alerts can't be turned off. A burst of one kind sends one email an hour, and the rest wait under the bell.

Delete your account

My account › Settings › Delete Account removes your name, email and sign-in methods, and can't be undone. Delete or transfer every workspace you own first. Invoices are kept for tax records, without your name.

Terms and privacy

Sign-up means you accept the and . If the terms change, you're asked to accept the new version when you next open a workspace.

Getting help

Help in the workspace sidebar opens the docs and support contacts. Messages start with your workspace and plan, so you don't have to explain them.

Invoices and subscription

My account › Invoices lists every purchase with its status. See .
My account › Subscription shows your plan and when it renews. See .

FAQ

Yes, when your platform admin has turned it on. Otherwise you sign in with your email and password.

Why does it say "Too many attempts, try again later"?

Too many tries from your email or network in 15 minutes. Wait, or use Forgot password, which counts separately.

Why can't I create links yet?

Confirm your email first. Use Resend code in the banner at the top of your workspace.

I changed my email. Do my workspaces move with me?

Yes. Workspaces, memberships and plans belong to your account, not to the email address.